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Showing posts from 2012

Managing Expectations

The touchpad on my oven at my house died about a month ago. It’s a Kenmore so I called Sears. Tough to get that first appointment so they first came out last Saturday. I was pretty sure I knew what was wrong and priced out the part alone at $200. When they offered a $275 “we’ll fix it or replace it with a warranty”, I jumped on it. (It’s worth $75 to avoid me screwing up my oven and have my wife be mad at me. Come to think of it, that’s probably worth a lot more than $75.) Upon arrival, the technician gave me a hard time about the lack of a serial number on the microwave. Huh? (It’s an oven/microwave stack combo and apparently, the serial number is a prerequisite to my service deal.) Is it my fault the serial number is a dinky sticker inside the microwave? No. We found it on the manual but nonetheless, don’t bother me with this. Just fix it.
The technician diagnosed the bad touchpad (“control panel”) and said he would need to order the part. Fine. I then scheduled the next appointment …